Leather – Five (5) Year Pro-Rated Warranty on Parts The Palliser warranty covers against seam slippage, tearing, splitting, cracking and dye transfers from the product. Leather is a natural material and, as such, each hide reflects its own characteristics. On average, four to five hides are used on most Palliser sofas. Shading variations, nicks, scratches and wrinkles are a characteristic of leather and are not considered defects.
Vinyl and Fabric – One (1) Year Warranty on Parts The Palliser warranty covers against seam slippage, fraying or dye transfers from the product. The Palliser warranty does not cover tearing, pilling, or shrinking. Flattening of nap on velvet or high pile chenille and microfiber are inherent characteristics of soft plush fabric, and are in no way considered manufacturer’s defects.
Frames and Springs – Lifetime Warranty on Parts Wood frames and springs carry a lifetime warranty against breakage. Springs are covered for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use. The term lifetime as it is used in this warranty is defined as twenty-five (25) years.
Motion Reclining Mechanisms – Limited Lifetime Warranty on Parts Reclining mechanisms are warranted against material and manufacturing defects. Warranty is limited to supplier’s availability of parts.
Reclining Chair, Sofabed Mechanisms and Sofabed Mattresses – Two (2) Year Warranty on Parts Reclining Chair, sofabed mechanisms and sofabed mattresses are warranted against material and manufacturing defects.
Seat Cushion Foam and Fibre-Filled Components – Five (5) Year Pro-Rated Warranty on Parts Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products. Regular fluffing will prevent internal fibres from matting and help prolong the vibrancy of these products.
Electric Components – Two (2) Year Warranty on Parts Electronics are warranted for material and manufacturing defects.
Cover Material The Palliser warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods, chemical treatments, exposure to direct sunlight or color fading. These instances will void the warranty.
Labor Warranty – Coverage and Limitations Palliser offers a one (1) year warranty for labor and workmanship applying to all upholstered sofas, loveseats, Chair, ottomans, sectionals and sofabeds manufactured by Palliser. Palliser products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer.
Pro-Rated Warranties Pro-rated warranties reference the cost of parts covered by Palliser in the event of a claim. On a five (5) year pro-rated warranty, Palliser will cover 100% of the cost of parts and labor in year one (1). Palliser will cover 80% of the cost of parts only in year two (2)., 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4), and 20% of the cost of parts only in year five (5). In each case, with the exception of the first year, the original retail consumer will be responsible to pay the balance of the cost of parts.
You are making an investment in new furniture for your home. With our 5 Year Extended Warranty Plan you can protect your investment against accidents. For a small charge you are covered for 5 years, bumper to bumper.
This covers almost anything that can go wrong including:
• All stains and dye transfers onto surface of the upholstery
• Punctures, rips and burns
• Breakage of frames and springs
• Breakage of recline mechanisms
• Liquid marks and rings
• Warping
• Failure of any electrical motor or component
• Gouges, dents, scratches and chips
All you need to do is call our 800 number and a US based agent will take care of you ASAP. Add our Protection Plan to your order today because - Life Happens -and when it does know that you are covered!
White Glove Delivery & Setup
With our Signature White Glove Delivery your furniture will be delivered by a specialized furniture carrier. White glove carriers are different from common carriers in that they provide the customer with many benefits throughout the delivery process.
This Signature Service level provides an appointment setup at your convenience within a 4 hour time window. A two-man delivery to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.
You can see all color swatch options on the Color Swatches Tab above
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