Why the CEO of the company is passionate about taking care of you
I have been involved in the furniture industry for the last 32 years. Sofa and Sectionals is a family business that runs around 5 core values. These values are centered around one thing - taking care of you like we would take care of a family member.
We take these values very seriously to ensure that we deliver a fantastic on-line buying experience. We’re honest, if something goes wrong we will fix it. Take a minute to read the our reviews below... lets go shopping!
Bill Sauther, CEO, Sofas and Sectionals
“We must take care of our families
wherever we find them.”
Ordered a leather sofa that arrived damaged and the company immediately, without hesitation ordered a replacement.
The lines of communication were open from beginning to end. I would definitely order again from Sofa & Sectionals, and wouldn't hesitate to recommend them. It's rare to find such great service in this day and age.
Good or bad we will be honest and
keep you informed
I bought a Sleeper Sofa from Sofas and Sectionals and everything about the purchase was first rate. From the price (I researched before I bought) being the best out there, to delivery and set up. But that isn't the best part. My sofa was delivered and it was beautiful. I bought it with a white slipcover which looked fantastic. A few months later I noticed there was discoloration around the seams. I called their customer service department and spoke with Elaine. She was very professional and very helpful. She asked me to send pictures, which I did. She said she would speak with the Klaussner representative, but couldn't promise anything. Not two weeks later I received a note from Elaine letting me know they were sending me a new slipcover. I was floored. I never expected this. I am so happy. This is what great customer service is all about. I highly recommend this company.
Trust is built and maintained
by actions not words.
After visiting a local furniture store looking for a sectional, we came home disappointed at the poor customer service and lack of knowledge we experienced. We decided to look online for the sectional to try to get more information. We found this site and called to try to get more information. We were so lucky to have Matt answer the call. He was extremely knowledgeable, helpful, friendly and most of all patient. He helped us make sure the measurements were correct and we were getting exactly what we needed. He made the whole experience painless and made us feel at ease with such a big purchase. We will be returning customers because he gave us such exceptional service.
Easy is, as simple as you make it.
We have an oddly shaped room that consists of a bay window cove with four large windows. All traditional sectionals would have to sit out two feet from my wall to accommodate the curve. After several days and hours on the phone and chat, Ben was able to help me find a set up consisting two uniquely shaped wedges from the palliser flex collection that on paper look like an awesome fit. Sales service is 5 star for sure and if this sectional fits as good as the service, we will be set!!
My new sofa arrived today. First let me say, I found the sofa in a brick and mortar furniture store, with delivery it would have be 1400.00. I would have had to pay that full amount up front. I got the same ( apples to apples) sofa from Sofas and Sectionals for 749.00. Only had to pay half at ordering and half at shipping.
Add to that the EXCELLENT EXCELLENT customer service, arrived in the promised time frame and a great delivery with no issues. I AM THRILLED AND HIGHLY RECOMMEND SOFAS AND SECTIONALS!