|Grace Bay Sofa Natural & Gray||703749||31.0"||27.6"||86.6"||0.0lbs.|
ZUO USA corporate office in San Leandro, CA invokes a casual, relaxed atmosphere; where each team member strives at great customer service to every single account or consumer they encounter. From upper management, to the 50 Sales reps, each hardworking customer service manager and warehouse staff, gives one the feel ofa warm family run business; whose owners Luis & Steve still work hand and hand in daily operations; while truly caring about each and every member.From the very beginning CEO Luis Ruesga’s company approach is simple. Every client new or established, whether they are a small company or large retailer, small designer or larger firm; you are equally important to ZUO. If there is ever an issue, we will work with you to solve it. ZUO is a family and so are its customers.
ZUO WARRANTY INFORMATION
ZUO MODERN CONTEMPORARY, INC. LIMITED WARRANTY
Zuo Modern Contemporary, Inc. ("Zuo") warrants that its furniture and accessories will be free from defects in construction for a period of one year. Warranty coverage begins on the date the unit was originally sold by Zuo.
Zuo's limited warranty does not cover defects, damages, or failure caused by the common carrier, user, or other persons, pets, or rodents, or resulting from, without limitation, any of the following: careless handling, modification of any type for any reason, incorrect use or any use in a manner inconsistent with the design of the furniture or accessory (i.e., standing on a chair, which should only be used for seating), lack of routine proper maintenance, use of abrasive or improper cleaners, or acts of God, such as lightning, floods, earthquakes, etc.
In addition, ZUO WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES or losses from any cause including its own negligence, including without limitation loss of time, inconvenience, or commercial loss. This limited warranty does not include: labor, transportation, or other costs incurred in the shipment of the original unit, or loss of use damage, including loss of sales, profit, or business advantage of any kind under any circumstances. Furniture or accessories are excluded from warranty coverage if any addition, deletion, or modification of any kind whatsoever has been made to the unit. Zuo's liability hereunder shall not exceed the amount paid for the original piece of furniture or accessory. Zuo will replace or repair the piece of furniture or the accessory at Zuo's option. Warranty coverage is provided in the United States of America only.
EXCLUSION OF IMPLIED WARRANTIES IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED ALTOGETHER OR TO THE FULLEST EXTENT ALLOWED BY LAW. TO THE EXTENT THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LEGALLY REQUIRED, THEY ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. NOTICE:
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. There are no warranties applicable to Zuo products except as expressly stated herein or as implied by applicable state and federal laws. Zuo is not responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with this Limited Warranty.
To obtain service under this warranty, contact our service department by email at
firstname.lastname@example.org, or facsimile at 510-667-0020, or telephone at 510-887-4087.
We proudly offer free shipping within the continental United States. We have partnered with specialized furniture carriers that are experienced in moving all different types of furniture. Our goal is to ensure that your order arrives promptly in the safest manner possible.
If you are located in Hawaii or Alaska please call us for a shipping quote. Most of our furniture can also be shipped to Canada and internationally (some exclusions apply). Please call us at 877-702-0555 for a quote inclusive of shipping, duties and taxes.
|Shipping Service||Standard||Room of Choice||White Glove Delivery|
|Delivered to the first available dry/safe area.|
|Delivered to any room in your home.*||-|
|Unboxed and inspected prior to delivery.||-||-|
|Furniture setup and packaging removed.**||-||-|
* Room of Choice and White Glove Delivery are guaranteed for 2 flights of stairs, given that the furniture can fit through all doorways, corners, or other obstacles. If you see this being an issue, please contact us at 877-702-0555 so we can help accomodate you.
** White Glove Delivery includes 15 minutes of setup time. For liability reasons, this can not include plugging in any power mechanisms or attaching anything to the walls.
Our no surprises return policy allows you to buy with confidence. If you need to exchange, cancel, or return your order within the first 30 days of delivery, the only thing you are responsible for is the return shipping. You can read our full return policy here.
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