Need link to full warranty pdf before publishing.....
Overview
The Extended 5 Year Warranty covers accidental damage that is not covered by a manufacturer's warranty. This policy is an option that is available for purchase at the time of purchase of the furniture order. The policy may be added at any time prior to delivery by contacting Sofas and Sectionals and is effective for 5 years from the date you take delivery of your new furniture.
How to File a Claim
Have the Store Name (Sofas and Sectionals/TruRooms, Inc) and your sales order number handy then reach out to Uniters as follows:
Go to unitersna.com to:
› file a claim
› check claim status
› upload documents
› administer your plan
› learn more about furniture
Or download the UNITERS app
Or Call:
Service Center
(866) 213-6702
What is Covered (please see the attached link for the full warranty)
Accidental Stains or Damage:
• All accidental stains (excluding accumulation defined as a
gradual buildup of dirt, dust, body oils and perspiration that
cannot be attributed to a single occurrence);
• Accidental rips, tears, burns, and punctures;
• Accidental scratch, gouge, chip, puncture or dent that
penetrate the top coat of hard surface finish; and
• Water or Beverage Marks or Rings
Structural Failures:
• A structural or component failure due to a defect in materials
and workmanship during normal residential use. Includes
breakage of frames, glass, mirrors, mechanisms, welds, swivel
bases, recliner handles and assembled joints and includes
component mechanical and electrical failures such as defective
motors, massagers, vibrating units and heaters;
• Checking, cracking, bubbling or peeling of the coating of finish
on hard surfaces;
• Seam and stitching separation; zippers, buttons and tufted
buttons
Our customer service team is here to help you find the perfect furniture solution.
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