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Klaussner Home Furnishings has grown to become one of the largest furniture companies in America. With multiple U.S. manufacturing and distribution facilities and over 1,400 employees, the company is well known for its quality, value priced home furnishings.
KLAUSSNER WARRANTY INFORMATION
Since 1963, Klaussner Home Furnishings has been the leading solutions provider to the furniture industry. Our mission is simple: to provide value-driven product, constant innovation, speed-to-market and total customer satisfaction. Through strategic acquisitions, domestic and overseas partnerships and state-of-the-art inventory control and manufacturing/shipping options, Klaussner has created a vertically integrated furniture powerhouse with one of the fastest delivery times in the industry. Asheboro, North Carolina is home for 10 manufacturing plants, one warehouse and one distribution facility as well as the company’s corporate headquarters.
Frames - Lifetime Limited Warranty
The frame, upholstered in the original fabric under normal household use and conditioning, is warranted to the original residential purchaser against defects in materials and workmanship for the lifetime of the product.
Springs - Lifetime Limited Warranty
The Manufacturer warrants to you that the spring construction in this product is free from defective material and workmanship for the lifetime of the product to the original residential purchaser under normal household use and conditioning.
Reclining Motion Mechanisms - Lifetime Limited Warranty
The Manufacturer warrants to you that reclining motion mechanisms will be free from defective materials and workmanship throughout the serviceable life of the original fabric cover of the recliner. Incliner, swivel, and glider mechanisms will be free from defective materials and workmanship for a period of two (2) years from the date of purchase under normal household usage.
Electrical - 1 Year
The Manufacturer warrants to you that all electrical products (motors, heating and massage units, hand controls, and air mattress pumps) will be free from defective materials and workmanship for a period of one (1) year from the date of purchase under normal household usage.
Sleeper Mechanisms - 2 Years
All sleeper mechanisms will be free from defective materials and workmanship for a period of two (2) years from the date of purchase under normal household usage.
Sealy Posturepedic Mattress - 5 Years
The Manufacturer warrants to the original purchaser that the mattress is free from material and workmanship defects for five (5) years from the date of purchase under normal household usage and conditions.
Innerspring, Dreamquest, and Air Mattresses - 2 Years
The Manufacturer warrants to the original purchaser that the mattress is free from material and workmanship defects for two (2) years from the date of purchase under normal household usage and conditions.
Standard Seat Cushions - 1 Year
The Manufacturer warrants all standard seat cushions against abnormal loss of foam resiliency for one (1) year from the date of purchase to the original residential purchaser. Do not confuse normal softening that occurs in all foam with actual loss of resiliency. The Manufacturer offers several different styles of cushioned seating to achieve the desired comfort and appearance. Seat and back cushions will conform to its user with use and aging. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers. To keep your new purchase in best condition, we suggest vacuuming and, if reversible, turning the cushions over on a regular basis for prolonged cushion life.
Down Blend Seat Cushions - Lifetime Limited Warranty
The manufacturer warrants all down blend (DB) cushions against abnormal loss of foam resiliency to the original residential purchaser for the lifetime of the product. Down blend and polyester blend combinations will over time lose some initial loft and natural wrinkling will occur. This should be considered normal wear and not a loss of resiliency or a manufacturing defect.
Posture Plush and Innerspring (X) Seat Cushions - 3 Years
The manufacturer warrants all posture plush (PP) cushions and all innerspring (X) cushions against abnormal loss of foam resiliency for three (3) years from the date of purchase to the original residential purchaser. Do not confuse normal softening that occurs in all foam with actual loss of resiliency.
Fabric - 1 Year
Although the mills offer us no warranty, the Manufacturer warrants all upholstery fabrics against defective material and seam slippage under conditions of normal use and prescribed cleaning for one (1) year from the date of purchase. Zippers and stitching are warranted for one (1) year against failing. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. Fabric damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, or improper cleaning will void this warranty. For major cleaning, consult with your retailer or a professional furniture cleaning service. Since manufacturers of upholstery fabrics do not guarantee products for wearing quality, color fastness, fabric shrinkage, fiber migration, pilling, wrinkling or stretching, these properties are not covered under this warranty.
Leather - 1 Year
On all 100% top grain cowhide leathers and top grain leather/vinyl splits, the Manufacturer warrants the leather against splitting and tearing for one (1) year from the date of purchase under normal household usage. Zippers and stitching are warranted for one (1) year against failing. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. This warranty does not include coverage for natural markings, wrinkling, stretching, or variations in grain or color. These are nature's signatures and prove the authenticity of the leather. These distinguishing marks should not be considered defects. Claims due to cuts, burns, pet damage, damage caused by contact with rough or sharp objects, or damage from acts of God are excluded from this warranty. This warranty also does not cover spills such as acid, dyes, wine, solvents, any corrosive chemicals, ink, paint, or body fluids. The following will void this warranty: evidence of excessive soiling, improper cleaning, abuse, negligence, treating the leather with chemical products applied by the retail dealer or the consumer, as well as fading due to exposure of the leather to the sun, extreme heat, or bright lights.
FOR MORE INFORMATIONS
We proudly offer free shipping within the continental United States. We have partnered with specialized furniture carriers that are experienced in moving all different types of furniture. Our goal is to ensure that your order arrives promptly in the safest manner possible.
If you are located in Hawaii or Alaska please call us for a shipping quote. Most of our furniture can also be shipped to Canada and internationally (some exclusions apply). Please call us at 877-702-0555 for a quote inclusive of shipping, duties and taxes.
|Shipping Service||Standard||Room of Choice||White Glove Delivery|
|Delivered to the first available dry/safe area.|
|Delivered to any room in your home.*||-|
|Unboxed and inspected prior to delivery.||-||-|
|Furniture setup and packaging removed.**||-||-|
* Room of Choice and White Glove Delivery are guaranteed for 2 flights of stairs, given that the furniture can fit through all doorways, corners, or other obstacles. If you see this being an issue, please contact us at 877-702-0555 so we can help accomodate you.
** White Glove Delivery includes 15 minutes of setup time. For liability reasons, this can not include plugging in any power mechanisms or attaching anything to the walls.
Our no surprises return policy allows you to buy with confidence. If you need to exchange, cancel, or return your order within the first 30 days of delivery, the only thing you are responsible for is the return shipping. You can read our full return policy here.
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