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Jackson Furniture is a third generation American family owned and operated business serving as a specialist in high-quality fashionable and comfortable living room furniture. As a leader in consumer satisfaction, Jackson Furniture features 75 years of professionally crafted sofas, sectionals, tables, and rugs.
JACKSON WARRANTY INFORMATION
Jackson Limited Lifetime Warranty
Thank you for choosing JACKSON Upholstered Furniture. You have made an investment in lasting quality which will bring you many years of enjoyment and comfort. Please read the terms of the JACKSON limited warranty coverage carefully. Retain your proof of purchase to substantiate your claim in the event warranty service is required. For any service claims, please contact the dealer where product was purchased. Jackson Furniture will supply the part(s) either under warranty or at cost, as long as they are available. After one (1) year, the labor and parts shipping costs will be the responsibility of the consumer.
1. FRAME - Limited Lifetime Warranty The frame, upholstered in the original fabric under normal use and conditions, is warranted to the original purchaser against manufacturing defects for the lifetime of the product.
2. SPRINGS - Limited Lifetime Warranty The spring units of Jackson Upholstered products are warranted against breakage due to defective material or workmanship for the lifetime of the product.
3. RECLINER MECHANISM - Limited Lifetime Warranty Recliner mechanisms are warranted against breakage due to defective material or workmanship for the lifetime of the product.
4. SLEEPER MECHANISM - One (1) Year Warranty Sleeper mechanisms (all metal parts) are warranted against breakage due to defective material or workmanship for a period of (1) one year.
5. COMFORT COIL SEAT CUSHIONS - Five (5) Year Warranty: Jackson upholstered products feature the Comfort Coil Seat Cushion offering superior seating comfort. Cushions are warranted for five (5) years against loss of resiliency. The loss of resiliency should not be confused with a slight softening and flattening of the fiber and foam that will occur as a result of normal use and aging.
6. ALL OTHER PARTS - One (1) Year Warranty All other parts not specifically listed as being warranted are covered under a (1) one year limited warranty against defective material or workmanship. This warranty is limited to repair or replacement of the defective part such as decorative wood trim, table tops, latches, shields, and hinges.
The warranty does not include:
1. Any defect in upholstery fabrics. There is no warranty on vinyl, leather or fabric against wearing, fading, pilling, stretching, dye lots, natural markings or splitting.
2. Any condition resulting from incorrect or inadequate maintenance, cleaning, or care.
3. Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.
In the event that a defect is found, repair or replacement under this warranty is at the manufacturer's option. Cost for labor, packaging and shipping from the factory, if it is necessary, is covered by Jackson Furniture for a period of one year. After one year from date of purchase by the dealer, the original retail purchaser will be responsible for labor, packaging and all shipping costs.
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to
1. merchandise that was, at any time, used as a floor sample or display model,
2. any merchandise purchased 'as is' or second-hand,
3. any merchandise purchased at a distress sale or a going-out-of business sale, or
4. any merchandise purchased from a liquidator.
All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage.
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. Some states do not allow the exclusions of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
All claims for service must be accompanied by proof of purchase (Bill of Sale and the Products Serial Number). Any claim for service under warranty must be made through the retail dealer where the furniture was purchased.
1910 King Edward Avenue Cleveland, TN 37311
We proudly offer free shipping within the continental United States. We have partnered with specialized furniture carriers that are experienced in moving all different types of furniture. Our goal is to ensure that your order arrives promptly in the safest manner possible.
If you are located in Hawaii or Alaska please call us for a shipping quote. Most of our furniture can also be shipped to Canada and internationally (some exclusions apply). Please call us at 877-702-0555 for a quote inclusive of shipping, duties and taxes.
|Shipping Service||Standard||Room of Choice||White Glove Delivery|
|Delivered to the first available dry/safe area.|
|Delivered to any room in your home.*||-|
|Unboxed and inspected prior to delivery.||-||-|
|Furniture setup and packaging removed.**||-||-|
* Room of Choice and White Glove Delivery are guaranteed for 2 flights of stairs, given that the furniture can fit through all doorways, corners, or other obstacles. If you see this being an issue, please contact us at 877-702-0555 so we can help accomodate you.
** White Glove Delivery includes 15 minutes of setup time. For liability reasons, this can not include plugging in any power mechanisms or attaching anything to the walls.
Our no surprises return policy allows you to buy with confidence. If you need to exchange, cancel, or return your order within the first 30 days of delivery, the only thing you are responsible for is the return shipping. You can read our full return policy here.
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