Returns

Our no surprises return policy allows you to buy with confidence. If you need to exchange, cancel, or return your order within the first 30 days of delivery, the only thing you are responsible for is the return shipping.

PALLISER WARRANTY INFORMATION

PALLISER FURNITURE UPHOLSTERY LTD. WARRANTY

Warranty is non-transferable and takes effect as of April 1, 2013

Pro-rated Warranties

Pro-rated warranties reference the cost of parts covered by Palliser® in the event of a claim. On a five (5) year pro-rated warranty, Palliser will cover 100% of the cost of parts and labor in year one (1). Palliser will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4) and 20% of the cost of parts only in year five (5). In each case, with the exception of the first year, the original retail consumer will be responsible to pay the balance of the cost of parts.

This warranty does not cover the following:

1. Rental, business, commercial, institutional or other non-residential uses.
2. Products purchased “AS IS”, second-hand, or as Final Sale.
3. Products purchased from distressed or liquidation sales.
4. Products deemed misused, mishandled, altered, abused.
5. Any condition resulting from unusual usage.
6. Inadequate maintenance, cleaning or care.

MAKING A CLAIM To make a warranty claim or to inquire about concerns with your Palliser product, please contact the authorized Palliser retailer from where the original purchase was made.

When making a claim under this warranty, proof of purchase with the original bill of sale and the product serial number are required. Should these not be available, Palliser reserves the right to deny claim. Palliser reserves the right to request photo verification and/or the return of defective parts to its factory.

PARTS WARRANTY – COVERAGE AND LIMITATIONS

Cover Material

The Palliser warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods (see Product Care for details), chemical treatments, exposure to direct sunlight or colour fading. These instances will void the warranty.

Leather – Five (5) year pro-rated warranty

The Palliser warranty covers against seam slippage, tearing, splitting, cracking and dye transfers from the product. Leather is a natural material and, as such, each hide reflects its own characteristics. On average, four to five hides are used on most Palliser sofas.

Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands,neck growth marks, nicks, scratches and wrinkles are a characteristic of leather and arenot considered defects.

Bonded Leather – One (1) year warranty Vinyl and Fabric – One (1) year warranty

The Palliser warranty covers against seam slippage, fraying or dye transfers from the product.

The Palliser warranty does not cover tearing, pilling, shrinking or fibre migration. Flattening of nap on velvet or high pile chenille and microfibre are inherent characteristics of soft plush fabric, and are in no way considered manufacturer’s defects.

Frames, Springs or Webbing – Ten (10) year warranty Wood frames, springs, coils or webbing carry a ten (10) year warranty against breakage. Springs, coils or webbing are covered for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use.

Motion Reclining Mechanisms – Seven (7) year warranty Reclining mechanisms are warranted against material and manufacturing defects. Warranty is limited to suppliers availability of parts.

Sofabed Mechanisms and Sofabed Mattresses – Two (2) year warranty Sofabed mechanisms and sofabed mattresses are warranted against material and manufacturing defects.

My Comfort Sleeper Mechanism – Five (5) year warranty My Comfort Sleeper mechanisms are warranted against material and manufacturing defects.

My Comfort Sleeper Mattress – Three (3) year warranty My Comfort Sleeper mattresses are warranted against material and manufacturing defects.

**Seat Cushion Foam and Fibre-filled Components – Five (5) year pro-rated warranty Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products. Regular fluffing will prevent internal fibres from mattingand help to prolong the vibrancy of these products.

Electronic Components – One (1) year warranty Electronics are warranted against manufacturing defects.

LABOR WARRANTY – COVERAGE AND LIMITATIONS

Palliser offers a one (1) year warranty for labor and workmanship applying to all upholstered furniture manufactured by Palliser. Palliser products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer. Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original retail consumer, customary labor rates to repair or replace the defective parts. Under this warranty, the sole liability of Palliser is limited to repair, or at its sole option, parts replacement. Should there be service required under the warranty then the initial service inspection will be covered by Palliser. Palliser will not be responsible for any transportation costs. For clarity, should inspection deem that no repair is necessary then initial service fee will be payable by end consumer to the third party. After one (1) year, the original retail consumer will be responsible for all costs related to labor. See Parts Warranty above for details. The term “defect” as it is used in this warranty is defined as a flaw or deficiency that affects the intended use for which the product was manufactured. The Palliser warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Palliser and therefore is nontransferable to any second or third party. The special Palliser identity tags found on your product are your guarantee of the quality and authenticity of your Palliser product. Removal or attempted removal of such tags will void this warranty.

PRODUCT CARE Any application of third party product invalidates Palliser’s Warranty.

Leather Care Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.

1. Protected (Pigmented) and Semi-aniline Leathers Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather.

Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer on to your cloth). Wipe with a dry cloth.

2. Natural (Aniline) Leathers Clean with only a slightly damp cloth. Do not use any type of soap on natural (aniline) leather. Wipe with a dry cloth.

   3. Bonded Leathers Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer onto your cloth). Wipe with a dry cloth.

Fabric Care Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly. Soiled areas should be cleaned based on the following cleaning code(s) found on your Palliser product. If cleaning codes are not available, contact your retailer from where you purchased the product. S — Vacuum frequently or brush lightly. Spot clean only using mild water-free solvent or dry cleaning product. Pre-test small area before proceeding.

W — Use water-based cleaning agents.

WS — Use water-based cleaning agents or mild, water-free solvents.

X — Vacuum or brush lightly and do not use foam or liquid cleaning agents

GENERAL a. Modifications to Palliser product outside of Palliser factory specifications voids warranty and consumer does so at their own risk. b. At Palliser’s sole discretion there is no promise to repay or replace Palliser product – only repair as per our Warranty. c. Warranty does not apply to Palliser products that have been subjected to abuse, accident, modifications, improper handling or installation or repairs made by anyone other than an authorized Palliser representative. d. Warranty may not apply to Palliser products where use of product has not been evenly distributed.

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Product Reviews

Brand Reviews

Bought the couch last year. The couch is extremely comfortable and well built! The only issue we had was 2+ month wait time and 3-4 weeks in we were told they ran out of the material color we chose and we had to choose another.

Beautiful well made sectional . We previously had a Palliser brand and know how well they are constructed , seats & cushions that don’t sag. Shipping was smooth ( even during pandemic) & we are very pleased .

I have to say l had a great experience with this company. Customer service was awesome! They answered all my questions and was very helpful whether it was by phone or chat. My sofa sectional to 2 months but that’s expected for custom made. Delivery of my sofa was great as well with no problems.

We are so happy with this sectional! We were even happier with the customer service on this site. They were beyond helpful and accessible. This was the easiest and most enjoyable large purchase I have ever made. We even had one small problem that was immediately seen to and rectified.

We purchased these chairs in vegan leather and really like them. The swivel is smooth and they are very comfortable. Nice and wide for men too.

It was a huge leap of faith, ordering pricey custom leather sofas online. Would they be comfortable? Well made? What would the leather feel like? Would the color swatch be accurate? Well, my Palliser India sofa and loveseat - in Pansy - just arrived, and I couldn’t be happier. The leather is supple, the color consistent and gorgeous, a slap of style on the classic sofa shape. The cushions are firm and supportive but not stiff or hard. Now to Etsy for gorgeous handmade throw pullows

We ordered this Arlo sectional with two recliners at each end in Bronco Carbon and it is absolutely perfect. The leather is so soft and the sofa is sturdy but also cushy -- I've taken two naps on it already and just got it today. Sofas and Sectionals was excellent to deal with and it took just over 12 weeks to receive it. Got the white glove delivery which was excellent and worth it. A perfect sofa for our new house on the lake!

I like this sofa but I would like to see different colors